Patients Come Second: Leading Change by Changing the Way You Lead by Spiegelman

Description: Patients Come Second by Spiegelman Paul, Berrett Britt Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctors office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message. Author Biography Paul Spiegelman is founder and CEO of The Beryl Companies, which includes-among others-BerylHealth, a technology-focused patient experience company, and The Circle, a training company that helps businesses enhance employee engagement. BerylHealth has won nine "best place to work" awards, and in 2010, Spiegelman was honored with the Ernst & Young Entrepreneur of the Year award. He is a sought-after speaker and author on executive leadership, corporate culture, and employee engagement. His views have been published in Entrepreneur, the Dallas Morning News, Inc., and many other publications. Britt Berrett, a passionate advocate for excellence in healthcare, serves as president of Texas Health Presbyterian Hospital Dallas, where, he oversees strategic planning and operations, guiding the hospital in its mission to improve the health of the people in the community it serves. In 2007 U.S. News and World Report recognized Texas Health Dallas as a best hospital in the digestive disorders, orthopedics, and neurology and neurosurgery specialties. Texas Health Dallas also received the Magnet Recognition Program Award for excellence in nursing services from the American Nurses Credentialing Center. In addition to his role at the hospital, Berrett also serves as an executive vice president of Texas Health Resources. Details ISBN 1732510237 ISBN-13 9781732510234 Title Patients Come Second Author Spiegelman Paul, Berrett Britt Format Paperback Year 2018 Pages 208 Publisher Inc. Original GE_Item_ID:119126298; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 20.48 USD

Location: Fairfield, Ohio

End Time: 2024-12-04T03:29:58.000Z

Shipping Cost: 0 USD